Welcome to OURA Events, your premier platform for organizing and discovering exciting events. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our website, mobile application, and related services.

IMPORTANT: By using our Service, you explicitly consent to our collection and use of your personal information for targeted advertising on social media platforms including Facebook, Instagram, TikTok, Snapchat, and other advertising platforms.

1. Consent for Targeted Advertising

2. Information We Collect

Personal Information

When you register for our services, we collect:

• Identity Information: First name, last name, civil ID number
• Contact Information: Email address, phone number (primarily for targeted advertising), physical address
• Account Information: Username, password, profile preferences
• Event Information: Event attendance, ticket purchases, preferences
• Payment Information: Billing address, payment method details (processed securely)

Usage and Technical Information

• Device information (device type, operating system, browser type)
• IP address and location data
• App usage patterns and interaction data
• Cookies and similar tracking technologies
• Social media engagement data (likes, shares, comments on our ads)

3. How We Use Your Information

Service Delivery

• Process event registrations and ticket sales
• Verify attendee identity at graduation ceremonies
• Deliver tickets and order confirmations via SMS/email
• Provide customer support and respond to inquiries

Marketing and Advertising

• Targeted Social Media Advertising: Create custom audiences on Meta platforms (Facebook/Instagram)
• Lookalike Audiences: Find similar users who might be interested in our events
• Retargeting: Show ads to users who have visited our website or app
• Event Promotion: Send promotional content about relevant events and services
• Cross-Platform Tracking: Track your engagement with our ads across different platforms

4. Information Sharing and Disclosure

Advertising Partners

We share your information with the following advertising platforms:

• Meta (Facebook/Instagram): For creating custom audiences and targeted advertising
• TikTok Ads: For video advertising and custom audience creation
• Snapchat Ads: For multimedia advertising and audience targeting
• Google Ads: For search and display advertising
• Twitter Ads: For promoted content and audience targeting
• LinkedIn Ads: For professional event promotion

Service Providers

• Payment processors (for secure transaction handling)
• Email and SMS service providers
• Analytics and tracking services
• Cloud storage and hosting providers
• Customer support platforms

Legal Requirements

We may disclose your information when required by law, to protect our rights, or in connection with legal proceedings.

5. Cookies and Tracking Technologies

We use various tracking technologies including:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand user behavior and improve our services
• Advertising Cookies: To track ad performance and create targeted campaigns
• Social Media Pixels: Facebook Pixel, TikTok Pixel, Snapchat Pixel, Twitter Pixel, and other tracking codes
• Retargeting Pixels: To show relevant ads to previous visitors

Note: You can control cookie preferences through your browser settings, but disabling certain cookies may affect website functionality and ad personalization.

6. Your Rights and Choices

Advertising Preferences

• Opt-out of Targeted Ads: Contact us at [email protected]
• Facebook Ad Preferences: Visit Facebook Settings > Ads
• Google Ad Settings: Visit Google Ads Settings
• Browser Settings: Enable "Do Not Track" or disable cookies

Data Rights

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Data portability (receive a copy of your data)
• Withdraw consent for advertising (while maintaining service access)

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure API connections with advertising partners

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kuwait, including the United States (where Meta, TikTok, Snapchat, and other advertising platforms are based). We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notifications
• In-app notifications
• Website banners
• Social media announcements (@ouraevents)

11. Contact Us